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Getting paid: submitting your payout invoice

The quarterly payout cycle, what your invoice needs to say, and what each status in the Payouts tab means.

Written by Stef

Kickbacks are paid every quarter, in euros, against an invoice you upload in your Partner Portal. Here's the cycle from a client's payment to money in your account.


The quarterly cycle

  1. Your clients pay Snitcher during the quarter, and each payment records a pending kickback at your tier's rate.

  2. We generate your payout at the start of the next quarter: January, April, July and October. If your balance is under €250 it rolls over to the following quarter instead.

  3. You get an invoice request by email with the payout amount, what the invoice needs to say, and a link to upload it.

  4. You upload your invoice under Settings → Partnerships → Payouts.

  5. We check it and pay you within 30 days of a valid invoice.


What your invoice needs to say

  • Your company name and address.

  • The invoice amount, matching the payout amount exactly, in euros.

  • Bill to:

Snitcher B.V. Oude Enghweg 2 1217 JC Hilversum Noord-Holland, the Netherlands VAT: NL855638965B01

VAT depends on where your company is registered:

Where you're registered

VAT on the invoice

Netherlands

21% VAT

EU, outside the Netherlands

0%, reverse charge; include your VAT number and ours

Outside the EU

0%

💡 One invoice per payout. If you've got more than one payout waiting, upload an invoice for each.


What the statuses mean

Status

What it means

Pending

Payout created; we haven't requested your invoice yet

Awaiting upload

Invoice request sent; we're waiting for your invoice

Uploaded

Invoice received; we're checking it

Rejected

Something on the invoice needs fixing, and the email says what. Upload a corrected one

Paid

Payment sent


Why a payout might be lower than expected, or missing

  • Below the minimum. Balances under €250 roll over, so you'll see them in the next quarter's payout.

  • Refunds. If a client's payment was refunded after we paid the kickback on it, we deduct that amount from the next payout.

  • Tier at time of payment. Each client payment is worked out at the rate of the tier you held when the client paid, not the tier you hold today.

  • Badge not detected. Kickbacks pause while the partner badge is missing from your site.

Invoices need to reach us within 12 months of the end of the quarter they relate to. Questions about a payout? Message us in the chat.


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